Terms of service

Last updated: 22 September 2026

1. About VEYLSTON

VEYLSTON is operated by AURELIOBRAND LLC. These terms apply to your use of our website and purchases made from our store. Our registered office is 5830 E 2nd St, Casper, Wyoming 82609, USA. Our warehouse and returns address is Chelsea House, Chelsea St, New Basford, Nottingham NG7 7HP, United Kingdom.

2. Your consumer rights

These terms do not exclude or limit rights that cannot lawfully be excluded, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where they apply. A promotional guarantee does not replace your statutory rights.

3. Product information and intended use

Review the description, selected options, measurements, power requirements and included accessories on the product page before ordering. Images can show accessories or display arrangements; the product description identifies what is included. Screen settings may affect how colours appear, but products must match their description.

Collectible helmets, masks and replica props are for display and costume use. They are not protective equipment, safety helmets or helmets for road use. Follow the instructions supplied with your product and any age or use guidance stated on its product page.

4. Placing an order

Provide accurate contact, billing and delivery information and check your selected items before submitting your order. Contact us promptly if you notice an error. If an item is unavailable or we cannot fulfil your order as agreed, we will contact you and refund any payment for an order we cancel. We will not substitute a different item or charge a higher price without your agreement.

5. Prices and payment

The product price and currency are displayed in the store. Review the complete order total and available payment methods at checkout before confirming payment. Any delivery charge or other applicable charge must be disclosed before you place your order. An advertised discount applies only under its stated conditions. See our Payment Policy for more information.

If we identify a pricing error affecting an order, we will contact you to explain the issue. You may choose whether to proceed at the corrected price or cancel for a refund; we will not add a charge without your agreement.

6. Delivery

Delivery charges and available destinations are shown during checkout. For delivery questions, contact support@veylston.com before placing your order. Processing time and time in transit are separate. We remain responsible for delivering your order as agreed and will help resolve missing, damaged or incorrect deliveries. A carrier investigation does not remove your consumer rights.

7. Cancellation, returns and refunds

We offer a 30-day money-back guarantee. Read our Return & Refund Policy for the return window, item-condition requirements, return postage arrangements and refund timing.

If the UK statutory cancellation right applies, you can cancel without giving a reason within 14 days after receiving your goods and then have a further 14 days to send them back. You can notify us by email or by another clear statement of cancellation.

Faulty, damaged, incorrect or misdescribed goods may give you additional rights, including rights that continue after the 30-day guarantee. Nothing in our voluntary guarantee limits those rights.

8. Using the website

Do not use the website for unlawful activity, payment fraud, unauthorised access or interference with its operation. Respect the intellectual property rights in the website and in any third-party brands or materials. References to character or product names do not by themselves indicate an endorsement or affiliation.

9. Privacy

Our Privacy Policy explains how personal information is collected, used and shared, and how to exercise your rights. Our store is hosted on Shopify.

10. Responsibility and complaints

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence.

For a complaint, email support@veylston.com with your order number and the outcome you are seeking. We will review the issue and explain the available resolution. You may still use any legal remedies available to you.

11. Applicable law and changes

These terms are governed by the law of England and Wales. If you are a consumer, this does not deprive you of mandatory protections under the law of the part of the UK where you live or any right to bring proceedings in your local courts where the law allows.

We may update these terms for future use of the website and future orders. The terms applicable when you place an order will continue to apply to that order unless a change is required by law or you agree otherwise.