Shipping policy

Last updated: 22 September 2026

This shipping policy explains delivery arrangements for VEYLSTON, operated by AURELIOBRAND LLC.

Delivery coverage

We deliver to the United Kingdom, including England, Scotland, Wales and Northern Ireland. Available delivery destinations are confirmed when you enter your address at checkout.

Shipping charges

Standard UK delivery is free (£0), with no minimum order value.

Processing and delivery time

Estimated order processing: 1–2 days.
Estimated shipping after dispatch: 5–8 days.
Estimated total from ordering to delivery: 6–10 days.

Processing takes place before shipping. These are estimates, not guaranteed arrival dates. If a different dispatch date applies to a particular product, it must be clearly displayed before you order. We will contact you about a material delay affecting your order.

Tracking and delivery updates

For a delivery update, email support@veylston.com with your order number. Where a tracking reference is available, we will provide it with the dispatch information.

Delivery problems

If your order has not arrived within the stated delivery window, arrives damaged or contains the wrong item, contact us. We will investigate and arrange the remedy required under your consumer rights. We remain responsible for the goods until they are delivered to you or a person you nominate, subject to any exception provided by law.

A delivery delay or carrier investigation does not remove your right to a remedy. Our Return & Refund Policy explains how to get help with returns, cancellations and faulty or incorrect items.

Delivery address changes

Check your delivery address before placing your order. If it is incorrect, contact us as soon as possible. We will try to help, but may be unable to change the address after dispatch. We will explain the available options and any disclosed, lawful additional cost before you agree to it.

Contact and company details

Email: support@veylston.com
Business phone: +44 786 260 8541
Email customer support: Monday–Friday 9:00am–5:00pm.

Registered office: AURELIOBRAND LLC, 5830 E 2nd St, Casper, Wyoming 82609, USA.

Warehouse and returns address: Chelsea House, Chelsea St, New Basford, Nottingham NG7 7HP, United Kingdom. Returns are sent by mail; contact us for return instructions.