Refund policy

Last updated: 22 September 2026

VEYLSTON is operated by AURELIOBRAND LLC. We offer a 30-day money-back guarantee, including for change of mind, manufacturing defects, delivery damage, incorrect items and items that do not match their description. Returns are sent by mail.

30-day return window

Tell us within 30 calendar days after receiving your item that you want to return it. Then send it back within 14 calendar days after notifying us. This applies to both full-price and sale items. Your statutory rights are not limited by this guarantee.

How to arrange a return

  1. Email support@veylston.com with your order number or other proof of purchase and the item you wish to return. You do not have to give a reason when exercising a statutory change-of-mind cancellation right.
  2. We will provide return instructions. For damaged, faulty or incorrect goods, describe the problem so we can arrange an appropriate resolution. Photos can help us assess the issue, but are not a condition of your statutory rights.
  3. Pack the item securely with the parts and accessories supplied. Use the original packaging if available and include information that lets us identify your order.
  4. Send the parcel by mail to our UK returns address below. Keep evidence of posting; a tracked service can help you follow the parcel.

Contacting us first helps us identify and process your return. It does not make your statutory right to cancel dependent on prior approval or the use of a particular form.

Warehouse and returns address

VEYLSTON
Chelsea House, Chelsea St
New Basford
Nottingham NG7 7HP
United Kingdom

Please use this address for returns, not our US registered office.

Item condition

You may inspect the item as you would in a shop, including checking its appearance, fit and basic operation. Return all supplied parts and accessories and protect the item in transit. Where the law permits, a refund may be reduced to reflect a loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning. We will explain any proposed deduction. Faults that were not caused by you remain covered by your consumer rights.

Return shipping and fees

For a change-of-mind return, you are responsible for arranging the return by mail and paying the direct return postage. We recommend keeping proof of posting.

If an item is faulty, damaged in delivery, incorrect or not as described, VEYLSTON covers the reasonable return postage required to resolve that problem. Please contact us so we can arrange the return.

We do not charge a restocking fee.

Refunds

We issue refunds without undue delay and within 14 calendar days after receiving your returned item. Where a statutory refund deadline starts earlier, the earlier deadline applies, as explained below.

Refunds are issued using the original payment method unless you agree otherwise, without a refund administration charge. We will notify you when the refund is issued. Your bank or payment provider may take additional time to display it.

Where the UK statutory cancellation rules apply, we refund the relevant payment within 14 calendar days after receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier. A refund for cancellation of the whole order includes the cost of our least expensive standard delivery option, if you paid for it. Any extra amount paid for a premium delivery service does not have to be refunded under that cancellation right.

For refunds under your statutory right to reject faulty or misdescribed goods, we refund without undue delay and within 14 calendar days from the day we agree you are entitled to a refund. We will not unnecessarily delay assessing your entitlement.

Faulty, damaged or incorrect goods

Contact us as soon as you discover a problem. You may have a right to reject faulty or misdescribed goods within 30 days and rights to a repair, replacement or other remedy after that period. No short reporting deadline in our voluntary policy removes your statutory rights. We will agree the appropriate remedy with you, taking those rights into account.

Changes, cancellations and exchanges

Contact us promptly if you want to change or cancel an order before dispatch. If it has already been dispatched, you may need to use the returns process. Dispatch does not remove a cancellation right that applies by law.

If you would prefer a replacement for a faulty or incorrect item, tell us when you contact us. Replacements depend on availability and do not limit any right you have to a refund.

Your UK right to cancel

For online purchases covered by the UK cancellation rules, you have 14 calendar days after receiving the goods to tell us you wish to cancel, without giving a reason. You then have another 14 calendar days to send the goods back. Our voluntary 30-day return window extends the time to notify us and does not reduce that statutory protection.

Optional cancellation form

You can email the following information, or use any other clear statement of cancellation:

To: AURELIOBRAND LLC, trading as VEYLSTON, support@veylston.com; Chelsea House, Chelsea St, New Basford, Nottingham NG7 7HP, United Kingdom.

  • I give notice that I cancel my contract for the following goods:
  • Order number (if available):
  • Date ordered / date received:
  • Customer name:
  • Customer address:
  • Date:
  • Signature (only if sent on paper):

Contact and registered office

Email: support@veylston.com
Business phone: +44 786 260 8541
Email customer support: Monday–Friday 9:00am–5:00pm.

Registered office: AURELIOBRAND LLC, 5830 E 2nd St, Casper, Wyoming 82609, USA.